Mistakes happen. We get it. If your new furniture is not working out, we are here for you.
365 Day In Home Trial
We give you 365 days to return an item unless its excessively used, damaged or soiled. If you request a return within 10 days of delivery we'll even credit your account the cost of the return shipping. Once back to us, your items will be inspected. The appropriate credits and or refunds will be issued for the items along with any relevant state taxes.
Returns & Refunds
-Orders under $5000 can be returned to us without a return fee. For returns requested within 10 days, we even arrange & issue a Kardiel credit for the return shipping.
-Returned orders over $5000 will incur a 20% return fee. For returns requested within 10 days we arrange and issue a Kardiel credit for the return shipping.
-Unfortunately Expedited & Upgraded Inside Delivery Options are non refundable.
-If you miss your delivery and then cancel the order, total shipping costs and a 20% restock fee will be assessed to the returned order
-Shipping costs associated with items returned after the 10th day of the '365 trial' are deducted from the refund and not available for Kardiel credit.
Special or Customer Orders
-The delivery of custom color or size items takes 12-16 weeks to arrive to our warehouse. Special/custom orders are unable to be cancelled after we begin production. Unfortunately we do not accept returns for Special/Custom order furniture.
If you change your mind and your order has not shipped we are happy to help you switch to a different product. Exchanges for previously delivered furniture orders are not allowed.
Unlikely as it is, if you receive a product that’s been damaged in transit, is defective or missing a part, we will arrange a prompt replacement, a professional repair or a new part whichever is appropriate.
Outdoor, Acc. & Bath Returns
To request the return of products in our Accessory, Outdoor and Modern Bath categories please contact us within 10 days of receipt for specific return instructions.
* This Order and return policy was edited October 1st, 2018.