Returns / Refunds
Mistakes happen. We get it. If its not working out, we are here for you.
365 Day Furniture Return Promise
We give you 365 days to return an item unless its excessively used, damaged or soiled. Once returned, your items will be inspected. The appropriate Kardiel Store credits and or direct refunds will be issued for the items along with any relevant state taxes.
Returns & Refunds
- Orders under $5000 can be returned to us without a return fee. For returns requested within 10 days, we even arrange & issue a Kardiel store credit for the return shipping.
- Returned orders over $5000 will incur a 20% return fee. For returns requested within 10 days we arrange and issue a Kardiel store credit for the return shipping.
- Unfortunately Expedited & Upgraded Inside Delivery Options are non refundable.
- If you miss your delivery and then cancel the order, total shipping costs and a 20% restock fee will be assessed to the returned order.
- Shipping costs associated with items returned after the 10th day of the '365 trial' are deducted from the refund and not available for Kardiel credit.
If you change your mind, contact us within 24 clock hours of placing your order and if your order has not shipped we are happy to help you order a different product. Exchanges for previously delivered furniture orders are not allowed.
Unlikely as it is, if you receive a product that’s been damaged in transit, is defective or missing a part, we will arrange a prompt replacement, a professional repair or a new part whichever is appropriate.
Accessory, Bath & Outdoor Returns
To request the return of products in our Accessory, Bath & Outdoor categories please contact us within 10 days of receipt for specific return instructions. Due to the nature of use, these items are not eligible for the 365 day return offer.