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Returns / Refunds

Mistakes happen. We get it. If its not working out, we are here for you.

365 Day Furniture Return Promise

Need more time to decide? We give you a full year from the time of receipt to decide whether it’s right for you.

Returns & Refunds

If it's not working out, no problem we get it.

1-15 Days
Returns can be initiated online within 15 days to return your item(s) with restocking fees waived. Kardiel pays for the initial shipping costs associated with the order, the customer is responsible for proper re-boxing and the return shipping cost.

16-365 Days
Returns can be initiated online between 16 and 365 days. Return shipping costs and our standard 15% restocking fee apply. The customer is responsible for proper re-boxing and the return shipping cost.

Items must be unaltered and in new, re-sellable condition for a full refund. Once returned, your items will be inspected and the refund issued.


If you change your mind, contact us within 24 clock hours of placing your order and if your order has not shipped we are happy to help you order a different product. Exchanges for previously delivered furniture orders are not allowed.

Damaged Items

Unlikely as it is, if you receive a product that’s been damaged in transit, is defective or missing a part, we will arrange a prompt replacement, a professional repair or a new part whichever is appropriate.

Accessory, Bath & Outdoor Returns

To request the return of products in our Accessory, Bath & Outdoor categories please contact us within 15 days of receipt for specific return instructions. Due to the nature of use, these items are not eligible for the 365 day return offer.